Policies


RESTRICTED SPECIES:
We will not be responsible for penalty incurred due to restricted species. It is up to the buyer to check, and confirm that the specie(s) are legally allowed in the specific state. Any legal ramification will be the responsibility of the buyer.


SHIPPING:
We can provide overnight shipping for livestock ( fish ) through FedEx or USPS.

Please call for a shipping quote and to make special arrangement.

( For Hawaii, Alaska, and other US territories beyond the 48 States please be aware that your individual state may require import documentations, customs clearances, and other documents. We will not be responsible for any problem encountered during the recover of the package. Please make sure to contact your local authorities before ordering. )


LIVESTOCK ( FISH ) Walk - In
We do not provide any guarantee on livestocks. Once you walk into our store, purchase the fish and bring it home it then become your own responsiblity. There are no returns.

PLANTS
We will give volume discount price for ordering plants that are imported from Thailand.

( most of them are in form of bundles )


GUARANTEED LIVE ARRIVAL:
We will only give guaranteed live arrival for overnight express services of FedEx and USPS. On FedEx and USPS you must be present on the first attempt by the driver of the courier. We will not be responsible for any loss, stolen or delay on the part of the courier. We do not have any control on the courier's ability to delivery. We always insure the package, if the package is lost or stolen we will assist you in filing a claim with the courier.


DOA REPORT:
First, we require a clear photograph of the dead fish that is still inside the shipping bag. Second, you must cut the fish in half, either vertically or horizontally. Third, you will need to send this picture within 2 hours upon receiving the package. Receive time will be based upon couriers recorded time of delivery/claim. In some cases we will require the fish to be shipped back. Please securely bag the fish and place it inside your freezer for further instructions. You will have the option to replace the dead fish with the same, alike or equivalent or greater value of your choice (based on the current stock available, you will need to pay for any difference that is incurred). You can also receive a credit statement for future purchase or receive a refund on the value of the fish.

All dry-goods non returnable after 14 days

No return on special order items, only on stock items

Returned Items Must have RA Number no exceptions!

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 14 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable.

Shipping and handling will never be refunded including shipping back to us.

All Order filled correctly there will be 20% restocking charge on returned items on in stock

All products must be in their original packaging material in good clean condition

All of the original parts, accessories, instructions manuals, paperwork, etc. are present.

All merchandise must not have been used.

Defective Products
We will gladly replace any defective product with the same product.

Sales Taxes

Bbsave.com is obligated to charge California Sales Tax (7.75%) on all items that are delivered to a California address.

Please Email us for any questions and concerns.